Delivery & Shipping Policy

Last Updated: October 2026

At Sruthi Silks, we aim to deliver your saree orders safely and efficiently. This policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful order placement and payment confirmation, where applicable.

Processing times may vary depending on product availability, order volume, holidays, and other operational factors. If an order is delayed significantly, our team may contact you using the details provided at checkout.

2. Shipping Locations

Delivery availability depends on the serviceability of the customer’s PIN code and our courier partners. Customers should provide a complete and accurate shipping address, PIN code, and contact number.

3. Delivery Timelines

Estimated delivery timelines, where available, will be communicated during checkout or through order confirmation.

Actual delivery may vary because of courier operations, weather conditions, public holidays, remote delivery locations, or other unforeseen circumstances.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before order confirmation. Any free-shipping offers will be subject to the conditions stated in the relevant offer.

5. Order Tracking

Where tracking facilities are available, tracking details may be shared through SMS, email, WhatsApp, or another available communication channel.

Customers may contact our support team for assistance with delayed or untracked orders.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information. Incorrect addresses, unavailable recipients, or repeated delivery failures may result in delays or additional courier charges.

If a parcel is returned because of an unsuccessful delivery, please contact us to discuss the available options.

7. Damaged or Incorrect Products

Please inspect your parcel after delivery. If you receive a damaged, defective, or incorrect product, contact us promptly and provide your order details and clear photographs of the product and packaging.

Such requests will be reviewed according to our Return & Exchange Policy and applicable consumer protection laws.

8. Delivery Delays

We will make reasonable efforts to fulfil orders within the estimated timeframe. However, delays caused by courier partners, transport disruptions, natural events, or circumstances outside our reasonable control may occur.