Privacy Policy

Last Updated: October 2026

Sruthi Silks respects your privacy and is committed to protecting the personal information you share when visiting our website or purchasing our products.

1. Information We Collect

Depending on how you use our website, we may collect:

Name and contact details, including phone number and email address.
Billing and shipping addresses.
Order details and purchase history.
Information submitted through contact forms or customer support.
Website usage information collected through cookies or similar technologies, where enabled.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Confirm purchases and provide order updates.
Respond to enquiries and customer support requests.
Process eligible cancellations, returns, and refunds.
Improve our website, products, and customer experience.
Prevent fraudulent transactions and comply with applicable legal obligations.

3. Payment Information

Payments may be processed through third-party payment service providers. Your payment information will be handled according to the applicable provider’s security and privacy practices.

Sruthi Silks does not intend to store complete payment card details or sensitive payment authentication credentials on its website.

4. Sharing of Information

We may share necessary information with trusted service providers, such as courier companies, payment processors, website hosting providers, and technical service providers, to operate our business and fulfil orders.

Information may also be disclosed where required by law or to protect our legal rights.

We do not sell customers’ personal information as a product.

5. Cookies

Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website traffic, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and meet applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information where appropriate. Certain records may need to be retained to meet legal or business obligations.

To make a privacy-related request, contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and customers should review those policies when using their services.

10. Children’s Privacy

Our website is intended for general customers and is not designed to knowingly collect personal information from children without appropriate authorisation.