Return & Exchange Policy

Last Updated: October 2026

At Sruthi Silks, we want our customers to be satisfied with their saree purchases. This policy explains how to contact us regarding returns, exchanges, damaged products, and refunds.

1. Return Eligibility

Return requests may be considered for products that are damaged, defective, incorrect, or otherwise eligible under the terms communicated at the time of purchase.

To help us review your request, the product should generally be unused, unwashed, unaltered, and returned with its original packaging, tags, and accessories, where applicable.

Eligibility is subject to applicable consumer protection laws.

2. Products Not Eligible for Return

Unless required by applicable law or otherwise agreed by Sruthi Silks, the following may not be eligible for return:

Sarees that have been used, washed, worn, or altered.
Products damaged after delivery through improper handling.
Products returned without the necessary order details or required packaging.
Customised or specially altered products, subject to applicable legal rights.

Minor variations in colour, texture, or weaving that are characteristic of traditional or handloom sarees may not necessarily constitute a defect.

3. How to Request a Return or Exchange

To request a return or exchange:

Contact our customer support team with your order number.
Explain the reason for the request.
Provide clear photographs or videos if the product is damaged, defective, or incorrect.
Wait for confirmation and instructions from our team before shipping any item back.

Unapproved returns may take longer to process.

4. Reporting Damaged or Incorrect Products

Please contact us as soon as reasonably possible after receiving a damaged, defective, or incorrect product. Include photographs of the item and its packaging so that we can review the issue.

We will assess the request and communicate the available resolution in accordance with applicable law and our policy.

5. Refunds

Where a refund is approved, it will generally be processed through the original payment method where feasible, or through another lawful method agreed with the customer.

The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.

Any refund-related deductions or charges will be communicated where applicable and permitted by law.

6. Exchange Policy

Exchanges may be offered for eligible products, subject to product availability and approval.

If the requested replacement is unavailable, our team will contact you to discuss the available options.

7. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the order. Where a product is confirmed to be defective, damaged, or incorrectly supplied, the resolution will be handled in accordance with applicable law.